This Privacy Policy applies to all users of the mae slot platform at maeslot.app, including the website and mobile app. By using our platform, you agree to the data protection practices set out in this document.
1 Information We Collect
Mae slot collects several categories of personal information required to provide a safe, fair, and responsible service to all members. We only collect information that is strictly necessary for legitimate operational purposes.
| Data Category |
Example Information |
Requirements |
| Identification Information |
Full name, date of birth, identification card number, nationality |
Mandatory (KYC) |
| Contact Information |
Email address,
phone number, residential address |
Mandatory |
| Financial Information |
Bank account number, bank name, deposit and withdrawal transaction records |
Mandatory |
| Usage Data |
Game history, game preferences, session duration, wagering amounts |
Operations |
| Technical Data |
IP address, device type, operating system, web browser, cookie data |
Security |
| Verification Documents |
Copy of ID card, utility bill, bank statement (for KYC) |
Compliance |
We do not collect sensitive personal information such as biometric data, medical records, or political views unless specifically required by law.
2 How We Collect Data
Mae slot collects personal information through several different channels, depending on your interactions with our platform:
- Account registration: Basic details such as your name, email, and phone number are collected when you first register an account.
- KYC verification: Identity documents and proof of address are collected when you complete full identity verification prior to your first withdrawal.
- Financial transactions: Bank account details and transaction records are automatically captured when you make a deposit or withdrawal.
- Platform usage: Game session data, game preferences, and usage patterns are automatically collected while you use the platform.
- Support interactions: When you contact our customer support team, the content of that conversation is recorded for training and issue resolution purposes.
- Cookies and similar technologies: Technical data and navigation preferences are collected via cookies when you browse the mae slot website.
All data collection is carried out transparently. You will be informed of what data is collected at each collection point, and you have the right to opt out of non-mandatory data collection.
3 Purpose of Data Use
Mae slot uses your personal information only for legitimate, stated purposes. We will not use your data for any other purpose without obtaining your additional consent:
- Account management: Creating and maintaining your account, processing registration, verifying identity, and managing account settings.
- Transaction processing: Processing deposits, withdrawals, and any financial transactions related to your account securely and accurately.
- Legal compliance: Fulfilling KYC (Know Your Customer), AML (Anti-Money Laundering), and other applicable legal compliance requirements.
- Platform security: Detecting and preventing fraud, unauthorised access, account misuse, and any suspicious activity.
- Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and reaching out to members who may need support.
- Customer support: Providing technical support and resolving complaints or disputes effectively.
- Service improvements: Analysing usage patterns in aggregate to improve the user experience and platform quality.
- Platform communications: Sending important account-related notifications, security updates, and promotional information (where you have consented to receive them).
4 Sharing Information with Third Parties
Mae slot respects your privacy and does not share your personal information with third parties indiscriminately. Data sharing only takes place under the following limited circumstances:
- Service providers: We share necessary data with payment providers (such as FPX and DuitNow), licensed game providers, and the customer support platforms we use to operate the platform. All such third parties are bound by strict data protection agreements.
- Regulatory authority: mae slot may be required to disclose certain information to government authorities or regulators where mandated by applicable Malaysian law, including in financial crime investigations.
- Security audit: Independent auditors appointed to verify game fairness and system security may access certain technical data within the scope of their audit only.
- Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business assets — with prior notice to all affected members.
mae slot never sells, rents, or trades your personal information to advertisers, data brokers, or any third party for marketing purposes. This is our absolute commitment to you.
5 Cookies & Tracking Technologies
The mae slot website uses cookies and similar tracking technologies to enhance your browsing experience and ensure session security. We use several types of cookies:
- Essential cookies: Required for core website functions such as login session verification and security. These cookies cannot be disabled as they are fundamental to safe platform operation.
- Preference cookies: Saving your preferences such as language settings and display options so you do not need to reset them each time you log in.
- Analytics cookies: Helping us understand how members use the platform in aggregate — this data is used to improve navigation and the user experience. Analytics data is not used to identify any specific individual.
- Security cookies: Helping us detect suspicious access patterns and protect your account from unauthorised access.
You can manage or block cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. For the best experience, we recommend setting cookies to full acceptance when using the mae slot platform.
6 Data Security
Protecting your personal data is our foremost responsibility. mae slot implements multiple layers of technical and organisational security to ensure your data remains protected at all times:
- 256-bit SSL encryption for all data transmitted between your device and our servers — meaning all information you send cannot be read by unauthorised parties even if intercepted.
- Passwords are stored using strong one-way hashing algorithms — no one, including mae slot staff, can view your original password.
- Strict role-based access controls — only staff with a legitimate operational need may access specific data categories, and every access is logged for audit purposes.
- 24/7 security monitoring with an automated intrusion detection system ready to respond to threats in real time.
- Penetration testing and security vulnerability assessments are conducted periodically by independent parties to identify and address potential weaknesses.
- A clear incident response procedure is in place — in the event of any data breach, we will notify affected members and the relevant authorities within the timeframe stipulated by the PDPA.
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to take personal protective measures as well, such as using a strong password and not sharing your login credentials.
7 Your Rights Under the PDPA
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have important legally protected rights regarding your personal information:
Right of Access
You have the right to request a copy of all personal information we hold about you. Requests will be processed within 21 working days.
Right to Rectification
If any of your personal information is inaccurate or out of date, you may request a correction via your account settings or customer support.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal retention requirements and compliance obligations.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time by contacting our team.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format and transfer it to another data controller if required.
Right to Restriction
You may request a restriction on the processing of your data in certain circumstances, such as while a dispute regarding data accuracy is being resolved.
To exercise any of the above rights, contact our data protection team via live chat or support email. We will respond within the timeframe stipulated by Malaysia's PDPA.
8 Data Retention and Deletion Period
Mae slot retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements:
- Active account data: Retained for the duration your account remains active and in use.
- KYC and transaction data: Retained for a minimum of 7 years after account closure in accordance with Malaysia's AML and PDPA legal requirements.
- Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
- Cookie and analytics data: Session data is retained for no more than 13 months. Aggregated analytics data that cannot identify individuals may be retained longer for platform improvement purposes.
- Closed account: Following voluntary account closure, personal data not subject to legal retention requirements will be deleted or anonymised within 90 days.
Even after closing your mae slot account, certain data must be retained for the period required under Malaysian law. This is not our choice — it is a legal obligation that cannot be waived.
9 Children's Privacy
The mae slot platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.
- Our registration process includes age verification designed to prevent access by underage individuals.
- If we determine that a child's personal data has been collected inadvertently, that data will be deleted immediately and the relevant account will be closed.
- Parents or guardians who believe their child has registered an account with mae slot should contact our support team immediately so we can take appropriate action.
If you suspect a minor is using this platform, please report it to us via live chat. We take child protection very seriously and will respond promptly.
10 Privacy Policy Amendment
Mae slot reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements.
- Any significant changes to this policy will be communicated to members via in-platform notifications or registered email at least 14 days before the changes take effect.
- The latest version of this Privacy Policy is always available on this page. The most recent update date is displayed at the top of the document.
- Continued use of the platform after the effective date constitutes acceptance of the updated Privacy Policy.
- If you do not agree with the policy changes, you have the right to close your account before the changes take effect.
11 Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
- Primary channel: In-platform live chat — available 24/7 in Bahasa Melayu and English.
- Email: [email protected]
- Response time: General enquiries are answered within 24 hours. Formal PDPA data rights requests are processed within 21 working days.
The mae slot data protection team is ready to help you understand your privacy rights and ensure your personal information is handled to the highest standards. Do not hesitate to contact us if you have any concerns.